Do you ship internationally?
SAXX ships to Canada, United States and internationally from Canada (with some restrictions). Click here for a guide to international services.
What are your shipping rates?
Standard Shipping: $8.00 USD, excluding taxes and duties.
Standard shipping is not available to all countries. Click here for a guide to international services. The delivery time of your package may be affected by customs clearance.
Express Shipping: $30.00 USD, excluding taxes and duties
Express Shipping lead times will vary from country to country. Click here for a guide to international services. The delivery time of your package may be affected by customs clearance.
Orders shipping outside of North America may be subject to transaction fees, import duties and/or taxes based on the country of destination. Payment of customs and transaction fees is the responsibility of the customer in addition to shipping costs.
What is the processing time of each order?
Please note processing times may be temporarily delayed. Allow 3-4 business days for your order to process before it is shipped. Additional carrier delays may occur throughout the holiday season.
For shipping, please allow the following business days for transit:
Standard: Standard shipping is not available to all countries. Please review the International Shipping table for the countries where standard shipping option is available. The delivery time of your package may be affected by customs clearance.
Express: Express Shipping is not available to all countries. Transit times will vary from country to country. Click here for a guide to international services. The delivery time of your package may be affected by customs clearance.
Delivery times do not include Saturday, Sunday or Holidays.
How do I know when my order has shipped?
An email will be sent to you once your order has shipped and will include your tracking number. Visit our Track Order page to review the status of your shipment. Please note, the package may not be trackable until the shipment has been picked up and scanned by the carrier.
What is your return and comfort guarantee policy?
We want you to experience the comfort and performance SAXX has to offer. You can read all the reviews, but we know sometimes you need to try it before you buy it. The Comfort Guarantee policy applies to any order placed on the Site (with the exception of FINAL SALE product which cannot be returned or exchanged). Proof of purchase is required. If you are not satisfied with your product for any reason, SAXX will provide a full refund within forty-five (45) calendar days of purchase. All shipping costs, duties/import taxes and any other associated fees such as exchange and transaction fees, on the original purchase, including fees incurred for returns, are non-refundable. After 45 calendar days from purchase, this policy no longer applies.
Learn how to take advantage of the Comfort Guarantee policy.